OSM Cloud Services support
Help built around working businesses.
Get direct help with technical issues, account questions, migrations, choosing the right plan or partnership opportunities. Contact the relevant team and we’ll help you move forward.
Contact channels
Start with the right contact.
Technical support
For existing customers experiencing access, performance, configuration or recovery issues.
[email protected]Sales and planning
For plan guidance, business requirements, quotations and questions before becoming a customer.
[email protected]Partnerships
For organisations interested in working with OSM Cloud Services on partnership opportunities.
[email protected]Migration assistance
Plan the move before moving the files.
Migration planning starts with the source, data volume, users, sharing requirements and preferred changeover window. Providing that information early makes it easier to define scope and reduce avoidable disruption.
Email a Migration Enquiry- Identify the current storage location
- Estimate users and data volume
- Review access and sharing requirements
- Agree scope and changeover approach
Support FAQ
Before you send a request.
When can I contact support?
Support is available 24/7. Both managed cloud packages include a 1-hour SLA for all issues.
What should I include in a technical request?
Include your organisation, the affected users, when the issue began, the business impact and any visible error message. Never include passwords, recovery codes or other authentication secrets.
Which issues are covered by the SLA?
The 1-hour SLA applies to all issues submitted through the technical-support route.
Can OSM Cloud Services help with migration?
Yes. Migration planning can cover the source of your files, approximate data volume, users, sharing requirements and the preferred changeover approach.
How do I request a restoration?
Daily backups are retained for 30 days. Email technical support with the affected account or folder and the approximate point in time required.
Need assistance?