About OSM Cloud Services
Managed cloud services for SMEs.
OSM Cloud Services provides managed cloud services for SMEs that need dependable business collaboration without taking on the day-to-day infrastructure work.
Our focus
Managed cloud services shaped around SMEs.
The purpose
Your team manages its workspace. OSM manages the platform.
Customers manage their users, access choices and information. OSM Cloud Services handles the agreed platform configuration and operational work behind the service.
How we work
Straightforward principles for an important service.
Clarity before complexity
The service starts with the business requirement: who needs access, what needs moving, how the team works and where responsibility should sit.
Management, not hand-off
A managed cloud service is an ongoing operating relationship. Provisioning is only the beginning; maintenance and support continue after launch.
Responsive support
Technical support is available 24/7, with a 1-hour SLA for every issue and a clear email route for assistance.
Infrastructure approach
Treat cloud infrastructure as an operating responsibility.
Define
Establish team size, storage, access, migration and support requirements.
Configure
Prepare the environment around the scope agreed with the customer.
Operate
Handle routine platform maintenance and agreed infrastructure responsibilities.
Support
Provide a clear route for service guidance, migration and customer assistance.
Work with OSM Cloud Services